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Frequently Asked Questions
Our Mats
Our mats feature a premium printed fabric surface with a non-slip neoprene rubber backing for durability and a smooth playing experience.
Our standard mats measure 33" x 33", providing plenty of room for gameplay while fitting comfortably on most tables.
Most of our mats are produced in limited quantities and, once sold out, are retired. We occasionally bring back a favorite in a new colorway, but exact designs are generally not restocked.
Returns & Cancellations
Please contact us within 7 days of delivery with photos of the issue, and we'll make it right.
Preorders are considered final sale and cannot be canceled once placed, as production is based on preorder quantities.
Due to the limited nature of our products, all sales are generally final unless your item arrives damaged or there is a manufacturing defect.
Product Care
Yes! Every Four Winds Social mat arrives rolled, tied with ribbon, inside a protective plastic sleeve, and packaged in our branded canvas carrying bag.
Yes! Because our mats are shipped rolled, they typically flatten quickly after unrolling. If needed, simply leave it unrolled for a short time before playing.
We recommend storing your mat rolled or laid flat when not in use. This helps maintain its shape and keeps the neoprene backing in excellent condition.
Folding can permanently crease the neoprene rubber backing and may cause cracking over time, especially if the mat is exposed to heat.
Extended exposure to heat, especially inside a vehicle, can damage the neoprene backing and affect the overall integrity of the mat.
Spot clean with a damp cloth and mild soap as needed. Allow the mat to air dry completely before rolling it up. Avoid bleach, harsh chemicals, or machine drying.
Order
Yes! International shipping rates and delivery times are calculated at checkout. Please note that customers are responsible for any customs duties or import taxes.
In-stock orders typically ship within 3–5 business days. Preorder items will ship according to the estimated timeline listed on the product page at the time of purchase.
If an item is available for preorder, it will be clearly noted on the product page before checkout, along with the estimated shipping timeframe.
Unfortunately, we're unable to combine separate orders once they've been placed.