Need help?
Frequently Asked Questions
Our Mats
Our mats feature a premium printed fabric surface with a non-slip neoprene rubber backing for durability and a smooth playing experience.
Our standard mats measure 33" x 33", providing plenty of room for gameplay while fitting comfortably on most tables.
Our mats are 3.1mm thick with a double stitched edge
Most of our mats are produced in limited quantities and, once sold out, are retired and do not come back. We occasionally bring back a favorite in a new color way, but exact designs are generally not restocked unless stated.
Returns & Cancellations
Please contact us within 5 days of delivery with photos of the issue, and we'll make it right.
We want you to love your mats! Each Four Winds Social mat features an artist-created design, and slight variations or minor imperfections may occur during manufacturing. Unless an imperfection significantly affects gameplay or the overall design, exchanges, refunds, or other compensation are offered at Four Winds Social’s discretion.
Preorders are considered final sale and cannot be canceled once placed, as production is based on preorder quantities.
Due to the limited nature of our products, all sales are generally final unless your item arrives damaged or there is a manufacturing defect.
Product Care
Yes! Every Four Winds Social mat arrives rolled, inside a protective plastic sleeve, and packaged in our branded canvas carrying bag.
Yes! Because our mats are shipped rolled, they typically flatten quickly after unrolling. If needed, simply leave it unrolled for a short time before playing.
Neoprene is a flexible material that needs a little time to air out, “breathe,” and relax after being tightly rolled for an extended period. Your mat’s stitched edges may not lay completely flat straight out of the package. Allow it to rest flat; the edges typically settle with time and regular use.
We recommend storing your mat rolled or laid flat when not in use. This helps maintain its shape and keeps the neoprene backing in excellent condition.
Folding can permanently crease the neoprene rubber backing and may cause cracking over time, especially if the mat is exposed to heat.
Extended exposure to heat, especially inside a vehicle, can damage the neoprene backing and affect the overall integrity of the mat.
Spot clean with a damp cloth and mild soap as needed. Allow the mat to air dry completely before rolling it up. Avoid bleach, harsh chemicals, or machine drying.
Order
Yes! International shipping rates and delivery times are calculated at checkout. Please note that customers are responsible for any customs duties or import taxes.
In-stock orders typically ship within 3–5 business days. Preorder items will ship according to the estimated timeline listed on the product page at the time of purchase.
If an item is available for preorder, it will be clearly noted on the product page before checkout, along with the estimated shipping timeframe.
Unfortunately, we're unable to combine separate orders once they've been placed.
Donations, Partnerships, affiliates, Collabs
Yes! We love showing up for our community and giving back. To be considered, please include all event details, your donation request, any deadlines, and supporting documentation upfront. We receive many requests and prioritize those with complete information so we can thoughtfully choose where to contribute. Donations are subject to availability and are not guaranteed.
Yes! We’d love to learn more about your shop. Reach out to wholesale@fourwindssocial.com for details on carrying Four Winds Social.
Yes! Our program is about sharing products you truly love, rather than pushing a code. We’ll be transparent: this isn’t a big money-making opportunity. It’s a way to share your favorites and earn a little along the way. Applications open every 3–6 months, so keep an eye out for our next round!